Refund policy

Return Policy

We want you to shop with confidence. Returns are accepted within 7 days of delivery, provided the item meets all the conditions below.

Eligibility for Return

To qualify for a return, the item must be:

• Unused, unworn, and unwashed
• In its original packaging with all tags, labels, and accessories intact
• Accompanied by valid proof of purchase (order ID/invoice)
• Without any damage for original wrapping 

Returns requested after 7 days of delivery cannot be accepted.

How to Request a Return

1. Email sales@priis.com within 7 days of delivery.
2. Include your order ID, the reason for return, and clear photos of the product and packaging.
3. Once approved, a pickup will be arranged within 2–3 business days.
4. After we receive and inspect the item, your refund will be processed within 5–7 business days to the original payment method.

Non-Returnable Items

The following cannot be returned or refunded:

• Products that have been opened, used, or show signs of wear
• Items returned without original packaging, tags, or accessories
• Items damaged due to misuse, mishandling, or normal wear and tear
• Any opening or break in the wrapping of box
• Requests made after the 7-day window

Important Notes

• All returns are subject to inspection. If a returned item does not meet the conditions above, it will be sent back to you and no refund will be issued.
• Refunds cover the product price only; original shipping charges are non-refundable.
• We reserve the right to decline any return that does not comply with this policy.